Technology

[vc_row el_class=”about-content”][vc_column][vc_empty_space height=”80px”][coill_title title=”Technology Is Our Main Focus” subtitle=”Our main servers, switches, telephony systems, Internet, phone lines and electrical services are redundant. Our RPO, in case of unavoidable failure, is minimized due to virtualization of key resources and exercised Business Continuity Procedures and Plans. This redundancy anticipates and mitigates functional failure to prevent end-customer service outage.

Synergies Corp. understands that each customer has different technological needs and limitations.

Our technological infrastructure allows us to adapt to those realities. Depending on what makes sense, we will build upon your existing infrastructure, offer a complete in-house solution or create a hybrid solution combining both platforms. Some of the stock services that we provide are:
” class=”justify bigger-text”][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes”][vc_column][coill_title title=”Some of the stock services that we provide are:”][vc_row_inner el_class=”services-box about-us-section2″][vc_column_inner el_class=”about-post” width=”1/4″][coill_service title=”Automatic Call Distribution (ACD)”]To the best agent or first available agent.[/coill_service][coill_service title=”Predictive or preview outbound dialing”]With linkage to external DMBS or CSA’s.[/coill_service][coill_service title=”Managed LAN network equipment”]Including redundant core switches.[/coill_service][/vc_column_inner][vc_column_inner el_class=”about-post” width=”1/4″][coill_service title=”Telecommunication”]Internet, International Private Lines (IPL), Multi-protocol Label Switching (MPLS).[/coill_service][coill_service title=”Comprehensive Threat measures”]including Interrupt prevention/Detection boundary firewalls, anti-virus and regular threat tests.[/coill_service][coill_service title=”Call Management Services”]For queue management and statistics.[/coill_service][coill_service][/coill_service][/vc_column_inner][vc_column_inner el_class=”about-post” width=”1/4″][coill_service title=”WFO call and screen recordings”][/coill_service][coill_service title=”Virtual Private Network (VPN) connections”][/coill_service][coill_service title=”VOIP (SIP or H.323) or legacy ISDN connectivity”][/coill_service][coill_service][/coill_service][/vc_column_inner][vc_column_inner el_class=”about-post” width=”1/4″][coill_service title=”Virtualized High Availability (HA) Servers”][/coill_service][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

× How can I help you?